How are your timepieces designed?
We have an in-house team working tirelessly around the clock to design the watches that you love. all fit to match our strict criteria of aesthetics, class and design to go with an appealing price tag too!
How are your timepieces so affordable?
Aesthetics, class and quality of design can often be overlooked in a world obsessed with expensive tags. Often people wrongly place more importance on the tiny brand logo that is discretely engraved in their timepiece than the intricate details and aesthetics of their timepiece. Here at Lord Timepieces, we aim to provide irresistibly stylish, sophisticated timepieces that epitomise everything a man of success ought to be regardless of his disposable income.
How do I wind my timepiece properly?
Our self-winding timepieces are designed to gain power from the natural movements of the wrist on the person who is wearing the watch, so manually winding it every day is unnecessary and you also do not need a battery. You do have to wind it to get its power started, and winding is also required when the watch gets low on power due to not being used for a period of time.
Wind an automatic watch by turning the crown enough to jump-start the power source, and then allowing the self-winding mechanism to work by simply wearing the timepiece! If you are still unsure of the mechanical winding design, please see our ‘Timepiece mechanic page’ for more information.
Are your pieces water resistant?
Indeed they are! All of our pieces are at least 3ATM Water Resistant. This level of protection will easily withstand splashes or getting caught in the rain. However, they are not sufficiently resistant for swimming, diving or bathing. Keep it classy!
My watch has stopped working!
Do not worry! For a self-winding watch to function properly, the mainspring must build up a sufficient power reserve. Many people are unaware that a self-winding watch needs to be wound first manually before it will run automatically. This is called the initiation process. Without the initiation process, the watch will never operate properly or consistently. To initiate the power reserve, the watch must be wound manually. Turn the winding crown at the 3 o’clock position, in a clockwise direction for about 20 revolutions. This startup wind is usually sufficient for most automatic watches. Please see our ‘Timepiece Mechanics’ page for further information.
For a battery-operated watch, we would advise taking this to your local watch or jewellery shop to get it replaced as they will have the special tools to do this, these can last up to 4 years.
The batteries used in our watches are as per below:
Astro, Infinity and Sports collections - SR626SW,
Chrono Collection - SR927W
Solitude Collection - SR621SW.
When will my order be shipped?
Once payment is verified after checking out you will receive a confirmation notice sent to the email given. A shipping confirmation email then follows after 1-4 business days. Email the customer service team on firstname.lastname@example.org if further assistance is required at any point.
The item that I want is out of stock. What do I do?
Not to worry! Although we regularly replenish our stock, we could get your desired timepiece to you sooner if you email our team on email@example.com.
Remember to sign up to our email list for early alerts.
How do I change or cancel my order?
Please inform us ASAP for cancellations or any changes needed before processing your order by emailing us at firstname.lastname@example.org. This can only be done if the order status is “unfulfilled”.
What is your return policy?
Get a full refund within 30 days - with our 30-day money back guarantee.
We offer a series of solutions including a 30-day money-back guarantee and a replacement if requested. If for some reason you are unhappy with your item, you are eligible for a full refund if returned in brand new condition within 30 days.
If the item incurs shipping damage, send us pictures of it via email on email@example.com and a replacement will be with you shortly. Additionally, you may request a replacement at any point within 30 days of purchase date; your watch also comes with a 2 year warranty.
I didn't receive an email notification?
Please ensure you have checked your junk mail before emailing us on firstname.lastname@example.org. If the email has still not been received and you have waited more than 15 – 20 minutes after completing the transaction, a team member will be more than happy to resend. This could also be due to inputting your email incorrectly when checking out, this can easily be fixed by contacting us, no biggy!
How secure is your website?
Our online store is protected by the most up to date security firewalls to ensure all data is kept secure. We understand how important secure payment is on any online store, and our checkout process is as secure as it gets. Our site is not only SSL certificate encrypted, but we also allow for payment including credit and debit card are through PayPal – the safest online payment system available.