Contacting Us

How long does it take to get a response?

Customer satisfaction is of utmost importance to us. We will do our best to reply to you within the day you send your email, and no longer than 24 hours.

How can I share a picture of my new Lord Timepiece?

If you would like to further stun and shine with your timepiece, send us a picture with a personalised touch! Tag us on instagram @LordTimepieces or post on our Facebook wall! Each week we choose the most impressive photography to show off on our socials. Instagram: instagram.com/lordtimepieces Facebook: www.facebook.com/lordtimepieces

Where can I share my pictures of my new Lord Timepiece?

If you would like to further stun and shine with your timepiece, send us a picture with a personalised touch! Tag us on instagram @LordTimepieces or post on our Facebook wall! Each week we choose the most impressive photography to show off on our socials.

Instagram: instagram.com/lordtimepieces

Facebook: www.facebook.com/lordtimepieces

How do I get featured on your instagram?

It’s easy! Just tag us in your photo of your new timepiece, and we will select the most high quality and classy images to be featured to our community of thousands! If you are one of our lucky selection we also send you a free gift through the post ;)

I'm a fashion blogger, how can we work together?

Creativity and innovative ideas are always appreciated at Lord Timepieces. So email marketing@lordtimepieces.com if you are interesting in capturing our timepieces when showcasing your classy, tasteful outfits.

Shipping & delivery

I received different pricing details in my shipment?

This situation may arise if you live outside the UK. When shipping to customers outside of the UK we are often required to include customs costs and/or a shipment invoice in your package. Thus, the pricing details will vary depending on where you live.

Do you offer express shipping?

Do you need your timepiece for a specified date? Possibly a birthday or an anniversary? If yes, you can rest assured it will be with you on whatever the occasion. We charge just £10.00 for express delivery, please note express delivery times are 4 – 7 days in addition to the order processing period. Please email our friendly customer service team on hello@lordtimepieces.com if you were to encounter any problems.

Do you offer free shipping?

Yes! This is one of the perks of Lord Timepieces that we pride ourselves in. We offer FREE shipping worldwide. Please be patient with international orders as they will inevitably take longer to get to you, allow 15 – 25 days before you inform our customer service team of a missing order. UK customers can expect to have their timepiece within 5 – 7 business days. If you would like your timepiece sooner please opt for Express delivery at the checkout.

Can I track my order?

We provide tracking details on Express delivery orders only. Please contact our team on hello@lordtimepieces.com in order to access your express tracking details.

Do I have to pay customs and/or import charges?

Lord Timepieces cannot be held responsible for any custom charges made in your country. It is advisable to check the pricing guide at your local customs department if you think you may have to pay an additional fee.

My order has not arrived, what do I do?

Please be patient with international orders as they will inevitably take longer to get to you, allow 15 – 25 days before you inform our customer service team of a missing order.

UK customers can expect to have their timepiece within 5 – 7 business days. However, if after this period you still have not received your item, then do not hesitate to get in touch with our friendly customer service team via email on hello@lordtimepieces.com who will be happy to resolve this issue.